Owners and managers of automobile service centers understand the impact shop efficiency has on shop profitability. Many are turning to service shop software to help them streamline their operations, resulting in savings in time and money.
Technology continues to race forward at blinding speed. What is new today was just a dream yesterday. Automobile service shops are employing technology as a way to provide their customers with fast, accurate service. Current technology allows service shops to make an accurate diagnosis and accurate estimating easier, and at the same time, create better and more positive customer communications. All of this results in what every businessperson wants. Excellent customers experience that results in increased loyalty and repeat business.
There are a number of advantages to introducing software into your automotive repair business.
Track Shop Performance
Without computer assistance, performance measuring is difficult, and in most cases, inaccurate. Accurate performance measurement is critical if you are to understand those areas that are performing well and those areas that need to improve. Software provides you with in-depth information on sales, profitability, parts orders, technician productivity, accuracy and more. There is no better way for management to get an all-around view of the business and track the multiple parts that go to make it up.
Better Communication
Computerization allows information to be shared across the business, making the decision-making process easier and quicker. Modern systems employ multiple platforms; it is now possible to exchange information with the system using no more than an inexpensive tablet. Information can be gathered at the welcoming point, as well as from the service area and elsewhere. The information can be input in real time and automatically synchronized. One key to increased productivity is to ensure that everyone involved is on the same page; not busy duplicating efforts.
Effective service shop software allows time to be used most effectively. These systems also help to reduce clutter. A computer is far more efficient and takes up a lot less space than a bank of filing cabinets.
